accessiBe Announces $12 Million Series A Funding

accessiBe Secures $12m Funding

Read News
menu
Login Start Free Trial Free Trial Get Demo Demo
Need Some Help? No Problem! Browse through our frequently asked questions

My client received a demand letter, what should I do?

Receiving a demand letter is stressful for any business.

Some business owners feel that an accessibility demand letter will pose a threat to their online business. It can be a scary and shameful experience, that leaves them unsure of what their next step should be. Your first mission, as their accessibility provider and our partner, is to reassure your customer they’re in good hands.

Luckily, You use accessiBe. You or your customer will respond to the demand letter with a  short email, accompanied by our accessibility statement! Our team of partnership managers, who have resolved thousands of demand letters successfully, will guide you through the following process:

  1. We will ask you for a copy of the demand letter so that we can investigate the claim
  2. We will provide you with an accessibility statement (see below), which will help your customers to defend their business
  3. We'll help you compose a proper response to the lawyer who sends the demand letter that proves your compliance
  4. We'll provide and support you or your client the entire process in the unlikely event the lawyer comes back with counters

Click here to see a live example of an accessibility statement

Was this article helpful?
thumbs-up3 2
thumbs-down3 1