What must be remediated now — and what may qualify for exception in higher education
This tool helps you decide what needs remediation now under Title II — and what may qualify for a documented exception. It does not replace legal review or guidance.
Is the content student-facing?
Can students (or prospective students) access this content as part of instruction, enrollment, or required services?
- Internal administrative systems used only by staff
- Faculty-only tools not accessed by students
- Internal research or planning systems
Title II applies to programs, services, and activities provided to the public, which in higher education includes students and applicants — not internal operations.
Is the content required for instruction or services?
- Participate in coursework?
- Complete assignments or assessments?
- Apply for admission, aid, housing, or accommodations?
- Register or manage enrollment?
- Benefit applications
- Licensing and permit portals
- Public notices and forms
- Service-related PDFs
- Court or election-related information
Is there an accessible alternative available?
Can students access the same information or complete the same requirement in an accessible way?
- Accessible web pages instead of inaccessible PDFs
- Staff-assisted processes that are timely and effective
- Updated forms that fully replace older versions
Would remediation be an undue burden right now?
Would fixing this require significant difficulty and significant expense relative to institutional resources?
Undue burden depends on the situation and your available resources. It is not a permanent exception or a blanket reason to avoid remediation.
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