How Big Drop Inc. helped increase a client’s conversion rate by 28% with web accessibility

+28%

Conversion rate

+8%

Organic search traffic

−1.3%

Bounce rate

Key takeaways

Big Drop Inc. made accessibility part of its full-service digital offering, helping clients overcome concerns around cost and complexity while delivering measurable results.

28% higher conversion rate

Big Drop client New York Film Academy saw its conversion rate increase after implementing accessWidget.

8% increase in organic search traffic

NYFA also experienced an increase in organic search traffic.

A stronger agency offering

Adding accessibility helped Big Drop strengthen client relationships, improve retention, and generate new business through referrals and word of mouth.

“Implementing web accessibility has proven to be immensely beneficial for our clients, and our agency, Big Drop.”

James Weiss
Managing Director, Big Drop Inc.

accessiBe products used

accessWidget

accessWidget gave Big Drop a straightforward way to add accessibility to client websites without introducing a complex development process.

Partner Program

accessiBe’s Partner Program gave Big Drop the resources and support to educate clients about accessibility and make it a more seamless part of its broader digital offering.

Meet the client

Big Drop Inc. is a full-service digital agency providing website development, digital marketing, and other digital services.

Founded in 2012, the agency has grown to more than 40 employees and has worked with more than 500 clients.

The challenge

Big Drop saw accessibility as an important part of delivering a complete digital experience, but bringing clients on board wasn’t always straightforward.

Three barriers kept coming up: many clients didn’t understand why web accessibility mattered, some assumed it would be prohibitively expensive, and the technical work required to implement and maintain accessibility could feel daunting.

Big Drop needed a way to make accessibility easier to understand, easier to adopt, and easier for its own team to manage.

The problem to solve

Build client awareness of web accessibility

Overcome concerns around cost

Reduce technical complexity

Make accessibility part of the agency’s broader offering

“Clients appreciate our proactive approach to inclusion, which strengthens trust and loyalty.”

Ken Romaniszyn
James Weiss
Managing Director, Big Drop Inc.

The solution

Big Drop partnered with accessiBe to make web accessibility a more approachable part of its client offering.

accessiBe resources helped Big Drop explain the legal, business, and user-experience value of accessibility.

The agency could offer clients an accessibility option that fit more easily within their existing digital budgets.

accessWidget could be added to client websites in minutes without coding, reducing the technical burden on Big Drop’s team.

A simpler implementation and ongoing solution gave the agency greater confidence in offering and managing accessibility across client websites.

Results

For Big Drop client New York Film Academy, implementing accessWidget was followed by measurable improvements across several key website metrics.

Organic search traffic increased by 8%, conversion rate rose by 28%, and bounce rate decreased by 1.3%.

For Big Drop itself, accessibility also became a stronger part of its agency proposition. The company reported stronger client relationships and retention, alongside organic growth through referrals and word of mouth.

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