How Centinela Feed resolved an accessibility lawsuit in 2.5 months

2.5 months

From complaint to resolution

$0

Settlement costs

Withdrawn

Law firm withdrew its allegations

Key takeaways

When Centinela Feed received an accessibility complaint, accessiBe’s Litigation Support services provided the legal expertise, accessibility reviews, and documentation needed to respond.

The case was resolved in 2.5 months

The law firm pursuing the suit withdrew its allegations.

No settlement costs

Centinela Feed paid $0 in settlement costs.

Legal and accessibility experts supported the response

The company received access to an expert ADA attorney, compliance documentation, accessibility reviews, and a detailed website audit.

“The case against us is being dismissed. Their claims were unfounded, and with accessiBe’s assistance and their investment of resources, the law firm bringing the suit quickly realized they were in the wrong.”

Quade Story
Senior E-Commerce Division Manager, Centinela Feed

accessiBe products used

Litigation support

accessiBe’s Litigation Support services gave Centinela Feed access to specialized legal support, compliance documentation, manual and automated accessibility reviews, and a detailed website audit.

Meet the client

Centinela Feed is a family-owned chain of pet supply stores in Southern California. The company had been an accessiBe customer for more than three years when, in August 2023, it received a complaint alleging that its website violated California’s Unruh Civil Rights Act.

The challenge

Centinela Feed had already invested in making its website more accessible when it received the complaint.

The company now needed to respond to the allegations with both the technical evidence and specialized legal expertise required to support its existing accessibility efforts.

The problem to solve

Respond to the accessibility complaint

Demonstrate existing accessibility efforts

Bring specialized legal expertise into the case

Avoid a costly settlement

The solution

Centinela Feed turned to accessiBe’s Litigation Support services for help responding to the claim.

The company received access to an expert ADA attorney.

accessiBe provided robust compliance documentation and a detailed website audit.

Manual and automated accessibility reviews provided additional evidence to support the response.

The results/outcome

Within just two and a half months, the law firm pursuing the suit withdrew its allegations and the case was resolved.

Centinela Feed paid no settlement costs, while accessiBe’s legal and accessibility support helped the company respond to the complaint with evidence of the accessibility measures it had already taken.

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