How a DTC furniture brand defended its accessibility efforts and had a lawsuit dismissed
Key takeaways
When a New York-based furniture brand received an ADA complaint despite an established accessibility program, accessiBe’s Litigation Support Package helped the company turn its existing efforts into a strong, evidence-backed response.
The litigation was dismissed
Legal expertise, accessibility documentation, and a clear history of accessibility efforts helped the company respond effectively to the claim.
Internal team stayed out of the legal weeds
A dedicated case manager and experienced ADA attorney handled the response, allowing the company to stay focused on the business.
Existing accessibility efforts became defensible evidence
Audits, testing results, and documentation helped demonstrate the work the company had already done.
The experience reinforced its accessibility strategy
Successfully defending its efforts gave the team greater confidence that its investment in accessibility was meaningful and supportable.
“If you’re going to invest in accessibility, you need to know you can defend your efforts. This package made that possible.”
accessiBe products used
accessiBe’s Litigation Support Package provided dedicated case management, specialized legal support, expert claim analysis, and documentation to help the company respond to the accessibility complaint.
“Getting access to a lawyer who knew exactly how to approach the complaint made all the difference. You made the connection and helped cover the cost.”
The solution
The company activated accessiBe’s Litigation Support Package and was paired with a dedicated case manager to coordinate the process.
The team was also connected with an ADA attorney specializing in website accessibility litigation, giving it experienced legal support alongside the technical evidence it had already built.
accessiBe connected the company with an attorney experienced in ADA website accessibility litigation and helped cover the associated cost.
The Litigation Support Package provided evidence showing the accessibility measures the company had already taken.
IAAP-certified accessibility experts reviewed the allegations and helped assess them against the website’s actual accessibility status.
Multi-tool testing and audit documentation gave legal counsel credible technical information to support the response.
Why it mattered
For the company, the case demonstrated the value of maintaining an ongoing accessibility program before a legal challenge occurs.
Regular audits, remediation, and accessibility documentation provided a foundation for the company’s defense.
Testing and expert analysis translated that ongoing work into documentation legal counsel could use.
The team didn’t have to become experts in ADA litigation overnight. Experienced accessibility and legal specialists could step in when they were needed.