How a design agency helped stop legal escalation for its client
Key defense documentation delivered
Further contact from accusing attorney
Disruption to the client’s business
Key takeaways
When one of IME’s clients received an ADA demand letter, existing accessibility efforts gave the agency a foundation to respond — while accessiBe’s Litigation Support Package helped turn that foundation into a coordinated defense.
Legal escalation stopped
Following the response, there was no further contact from the accusing attorney.
Evidence delivered quickly
Accessibility audits and documentation of the client’s compliance efforts were provided within 14 days.
Experts worked directly with counsel
accessiBe became a direct line of communication for the client’s attorney, taking legal and accessibility questions off the agency’s plate.
More confidence with future clients
The experience gave IME a stronger framework for discussing accessibility risk and recommending solutions to new clients.
“Because of accessiBe, we had something to stand on. When legal questions came in, the lawyer stopped calling me and started talking to the experts.”
accessiBe products used
accessiBe’s AI-powered accessibility solution was already installed on the client’s website, providing an established record of accessibility efforts before the demand letter arrived.
Dedicated support, accessibility documentation, and direct coordination with legal counsel helped the client respond quickly and demonstrate the accessibility measures already in place.
“When legal questions came in, the lawyer stopped calling me and started talking to the experts.”
The solution
Because accessWidget was already installed, John was able to activate accessiBe’s Litigation Support Package immediately.
Instead of managing the technical and legal questions himself, IME could bring accessibility specialists directly into the process.
accessiBe worked alongside the client’s insurance-provided legal counsel to support a clear response strategy.
The accessiBe team communicated directly with the attorney, reducing the burden on both IME and its client.
Within 14 days, the team supplied accessibility audits and evidence documenting the measures the client had already taken.
With specialists managing the accessibility questions and documentation, the client and agency could stay focused on their day-to-day work.
From response to prevention
Following the case, IME built accessibility risk more explicitly into its client process.
ADA disclaimers help clients understand the potential risk associated with inaccessible websites.
Redacted demand letters give businesses real examples of what legal action can look like.
IME connects clients directly with accessiBe and relevant accessibility support resources.