FAQs for revised Terms of Service
These FAQs are designed to provide clarity on various aspects of our Terms of Service and other customer-facing agreements, helping users of our services to understand their rights and responsibilities. These FAQs do not replace the Terms of Service or any other customer-facing agreement, which remain the documents governing our relationship. We recommend that you review our Terms of Service and other agreements thoroughly before deciding to use any of our services. In case of any contradiction or discrepancy between the provisions of our Terms of Service or any other agreement and the information provided in these FAQs, the provisions of the Terms of Service or other agreements will prevail and govern.
Terms of Service
What are the Terms of Service?
The Terms of Service are the terms and conditions you agree to when you use our services or visit our website.
How do I agree to the Terms of Service?
By using our services or visiting our website, you automatically agree to be bound by the Terms of Service.
Who is considered a "Visitor" under the Terms of Service?
A Visitor is anyone who browses our website or interacts with us via chat or feedback forms.
Who is considered a "Customer"?
A Customer is someone who uses our services, whether they are free or paid (other than if the services are acquired through a reseller).
Do I need to be of a certain age to use the services?
Yes, you must be at least 18 years old to use our services.
Can these terms be changed?
Yes, we can update the Terms of Service at any time. We will notify our customers if there are changes that significantly impact them.
What happens if I don’t agree with the updated terms?
If you do not agree with the new terms, you must stop using our services.
What happens if I violate the Terms of Service?
We may suspend or terminate your access to the services.
Collection of Information
What information do you collect from me?
As mentioned in the Privacy Notice, We collect information that you provide, such as contact details, and may also collect data on how you use our services.
How is my personal information used?
Your personal information is used to provide, maintain, and improve our services.
Is my data safe with the company?
We take steps to protect your data, as detailed in the Security Statement, but we cannot guarantee absolute security.
Our Services
What is accessWidget?
accessWidget is an automated tool that helps make websites more accessible for people with disabilities.
How do I install accessWidget on my website?
Detailed instructions are provided upon registration, and we recommend testing accessWidget on a staging site first.
What should I do if I encounter problems with accessWidget?
Contact our support team for assistance if you have any issues with installation or use.
Are there any compatibility restrictions on using accessWidget?
Yes, you must follow specific installation instructions and ensure the tool is compatible with your website. In addition, there are Excluded Issues our tools cannot address. More information can be found in the Technical Information chapter under the Terms of Service and on our Excluded Issues page.
What are “Excluded Issues”?
Excluded Issues are specific types of accessibility problems that our tools do not address automatically.
What happens if my website has Excluded Issues?
You may need to purchase additional services or use manual methods to fix those issues.
What is accessFlow?
accessFlow provides information and guidance to help you fix accessibility issues on your website.
Do you guarantee that my website will be fully compliant with accessibility laws?
No, our tools help with accessibility in accordance with the WCAG standard, but we do not guarantee full compliance with all laws.
Can I use the services on multiple websites?
You need a separate license for each website on which you want to use our services.
Can I use the services for any purpose?
No, the services cannot be used for illegal activities or in ways that violate the Terms of Service.
What should I do if I receive an error message when using the services?
Contact support, and provide a detailed description of the issue.
Are there any restrictions on the content I can host using your services?
Yes, your website must not promote illegal or harmful content and you need to ensure you own or have the right to use the content.
Can I use your services outside of the United States?
Yes, but the governing law and jurisdiction may differ depending on your location.
What are the customer support operating hours?
Customer support is available from 9 am to 5 pm New York time, Monday through Friday.
How do I contact support?
You can contact us via email at [email protected] or via the chat on our website.
User Account and Subscription
What is a User Account?
A User Account is your personal account where you manage your subscriptions and services.
Can I get a refund if I am not satisfied with accessWidget?
Yes, you can request a refund within 14 days of your purchase.
Can my employees use my User Account?
Yes, but you are fully responsible for their actions under your account.
What should I do if my account is compromised?
Contact us immediately if you believe your account has been compromised.
Can I cancel my accessWidget subscription anytime?
Yes, you can cancel, but you will not be refunded subscription fees for remaining period of your billing cycle (monthly or annual).
Will my accessWidget subscription automatically renew?
Yes, subscriptions automatically renew unless you cancel them in advance.
Can I upgrade my subscription plan?
Yes, you can upgrade your plan at any time through your User Account.
Can you terminate my account without notice?
Yes, we can terminate your account without notice if you violate the Terms of Service.
Litigation Support
What is the Litigation Support Package?
This is a technical service offered to help customers respond to legal complaints about website accessibility. The availability and scope of such service may depend of your Subscription Plan.
What should I do if I receive a legal complaint about my website?
Notify us immediately and provide all relevant information, as outlined in the Terms of Service.
Do you provide legal advice?
No, we do not offer legal advice. We recommend consulting with an attorney for legal matters.
- Do you provide financial assistance or indemnification?
No, our litigation support is limited to providing technical support and documentation to show the accessibility measures implemented on your website.
