How accessiBe helped a DTC furniture brand get an ADA lawsuit dismissed

Last updated on September 2, 2025

In short:

A New York–based DTC furniture brand with over 250,000 monthly visitors was hit with an ADA demand letter from a serial plaintiff, despite prior audits and remediation. By leveraging accessiBe’s Litigation Support Package with attorney access and expert documentation, the brand achieved a fast dismissal with no settlement costs or internal drain.

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This guide should not be deemed as legal advice. Consult your attorney for legal advice.

A fast-growing DTC furniture brand, based in New York and attracting more than 250,000 monthly visitors, was hit with an ADA demand letter from a serial plaintiff—despite having already invested in accessibility through audits, remediation, and publishing an accessibility statement. Facing a serious legal and reputational challenge, the brand turned to accessiBe’s Litigation Support Package (LSP) for expert guidance and protection.

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In this case study you will learn how:

  • The furniture brand leveraged accessiBe’s Litigation Support Package to respond to a high-volume ADA plaintiff
  • Access to top ADA attorneys and certified expert documentation supported a successful dismissal
  • The case was resolved quickly, without draining internal resources or incurring settlement costs

Quote: 'This was the most helpful part. Getting access to a lawyer who knew exactly how to approache the complaint made all the difference. You made the connection and helped cover the cost. That demonstrated your conviction in the remediation you provide, which gave us confidence and peace of mind' - Co-Founder & Head of Technology.

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This guide should not be deemed as legal advice. Consult your attorney for legal advice.

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