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Integrations: Connect to Jira Cloud ®

Sync accessFlow issues with tickets in your Jira Cloud® project.

Integrations are available for Business and Enterprise plan customers.

Connect to Jira Cloud®

Note: When setting up the connection to Jira Cloud®, the URL must start with https://

To connect accessFlow to your Jira Cloud® project

Requires a one-time setup to connect to the tool by an Admin user within accessFlow.

1. Go to Integrations and select Connect Integration on the Jira Cloud® card.

Screenshot of connect Jira integration

2. Enter a name for the integration and select Next.

  Screenshot of enter integration name

3. Only specify the Jira Site Name if you have multiple Jira sites, otherwise leave this blank.  Select Connect.

Screenshot of Jira site name

4. In the Atlassian authentication tab select Accept to give access to your Atlassian account.

Screenshot of accept Jira access request

5. Once you see the Authorization completed successfully window, close the page.

Screenshot of Jira authorization success

6. In the Jira Auth window select Next.

Screenshot of connected Jira authentication

7. Select a Jira project to sync with accessFlow and select Next.

Screenshot of select a Jira Project

8. Select the type of issue to create in Jira. It's recommended to use a default Jira issue type. If you do choose a custom issue type, make sure it doesn't have any required fields or components.

Screenshot of Jira select issue type

9. Map the status in accessFlow with a corresponding status in Jira. Each time the status of an issue in Jira is changed, the corresponding status in accessFlow is updated.

Note: Workflow transitions between statuses must be configured in Jira. There can't be any validations that prevent transitions between statuses.

Screenshot of map ststuses

9. Select Finish.

Your Jira Cloud project is now synced to accessFlow.

Update the connection settings

You may want to change the Jira Cloud® project for exporting issues or the type of issue to create in Jira.

To update the connection settings

1. Go to Integrations and click Edit Integration on the Jira® card.

Screenshot of Jira edit integration

2. Select Reconfigure to change the Jira® project and/or the type of issue to export.

To disconnect Jira from accessFlow select Deactivate Integration. 

Screenshot of edit configuration

3. Select Next and then select Finish.

Export an issue

Export an issue from accessFlow into a ticket in your Jira® project.

Export an issue to one of the following ticket types in Jira®:

  • bug
  • story
  • task
  • improvement

Note: Issues can’t be exported to a new feature or sub-task in Jira. While an issue can be exported to an epic, it’s not recommended.

To export an issue

1. Click Manage on the issue.
2. In the remediation panel, click Export to create an issue in Jira® as specified in the connection.

Screenshot of export issue

See Sync with an integrated app