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Integrations: Connect to Jira Cloud ®

Sync accessFlow issues with tickets in your Jira Cloud® project.

Integrations are available for Business and Enterprise plan customers.

Connect to Jira Cloud®

Note: When setting up the connection to Jira Cloud®, the URL must start with https://

To connect accessFlow to your Jira Cloud® project

Requires a one-time setup to connect to the tool by an Admin user within accessFlow.

1. Go to Integrations and click Connect Integration on the Jira Cloud® card.

Screenshot of connect to Jira Cloud

2. Click New authentication.

  Screenshot of Jira new authentication

3. Enter the following:

  • Your Jira authentication name.
  • The full Jira site URL.

4. Click Create.

5. In the Atlassian authentication pop-up click Accept to give access to your Atlassian account.

Screenshot of Jira request access

6. Map the status in accessFlow with a corresponding status in Jira. Each time the status of an issue in Jira is changed, the corresponding status in accessFlow is updated.

Screenshot of Jira map status

7. Click Next.

8. Select a Jira project and the type of issue to create in Jira. 

Screenshot of Jira connection settings

9. Click Next.

10. Copy the webhook public URL. This will be used to create a webhook to connect accessFlow to your Jira project.

Screenshot of create Jira webhook

11. In Jira go to Settings > System > WebHooks.

12. Click Create webhook.

13. Enter the following:

  • Name: A name for your webhook
  • Status: Select Enabled
  • URL: Paste the URL copied from accessFlow
  • Scroll down and under Issue and select updated.

Screenshot of Jira webhook settings

14. Click Create.

15. Go back to the Create Webhook window in accessFlow and click Finish.

Your Jira Cloud project is now synced to accessFlow.

Update the connection settings

You may want to change the Jira® project for exporting issues or the type of issue to create in Jira.

To update the connection settings

1. Go to Integrations and click Edit Integration on the Jira Cloud® card.

Screenshot of Jira edit integration

2. Change the Jira® project and/or the type of issue to export.

Export an issue

Export an issue from accessFlow into a ticket in your Jira® project.

Export an issue to one of the following ticket types in Jira®:

  • bug
  • story
  • task
  • improvement

Note: Issues can’t be exported to a new feature or sub-task in Jira. While an issue can be exported to an epic, it’s not recommended.

To export an issue

1. Click Manage on the issue.
2. In the remediation panel, click Export to create an issue in Jira® as specified in the connection.

Screenshot of export issue

See Sync with an integrated app