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Everything on ACA Compliance


What is the ACA? 

The Accessibility Canada Act (ACA) is a federal law in Canada that requires various industries to comply with accessibility rules. The ACA came into force on 11 July 2019. 

It took years of effort from disability activists and other advocacy groups to get the ACA passed. Authorities in Canada conducted months of surveys to determine what legislation would have the best impact on Canadian society. Many people see the ACA as a major milestone in the government’s “Accessible by 2040” program, a country-wide effort to make all facilities in Canada open to disabled people over the next 2 decades.

“With this legislation now in place, we can begin a journey that will lead us to a society that treats all people with the dignity they deserve,” Public Services and Procurement and Accessibility Minister Carla Qualtrough said in a statement after the bill was passed. 

Who Has to Comply with ACA?

Unlike other similar legislation like the Accessibility for Ontarians with Disabilities Act (AODA), the ACA is a federal-level law, applying to nearly all geographic areas of Canada.  

In terms of industries and businesses, the ACA affects only areas that fall under federal jurisdiction. That includes 3 types of entities: 

  • Governmental organizations, including federal government departments and agencies, the Canadian Armed Forces, the police, and the parliament.
  • Sectors that are federally regulated, including industries such as banking, interprovincial transportation, and telecommunications.
  • State-owned enterprises, known as Crown corporations. These are companies that are nationally owned but still enjoy mostly private management and administration. 

The ACA states unequivocally that the new law applies to “technological” platforms as well as any medium based on “information or communications.” That means that websites connected to any of the above industries are also affected by the ACA.

What Happens if I Don’t Comply with ACA?

To make sure that businesses follow the ACA, it includes serious consequences for non-compliance and created new structures and positions to oversee compliance. The

ACA is enforced by:

The Canadian Accessibility Standards Development Organization (CASDO), led by a board of directors comprised of a majority of people with disabilities, will develop accessibility standards in collaboration with the disability community and industry

  • The Canadian Accessibility Standards Development Organization (CASDO), led by a board of directors comprised of a majority of people with disabilities, will develop accessibility standards in collaboration with the disability community and industry
  • A Chief Accessibility Officer will advise the Minister of Accessibility and monitor systemic and emerging accessibility issues. 
  • An Accessibility Commissioner will inspect websites for compliance and apply fines and penalties for non-compliance. The Accessibility Commissioner is also a member of the Canadian Human Rights Commission, a powerful entity in Canada with substantial legal enforcement powers. 

If you violate the ACA, you could be fined up to $250,000 for each infraction, depending on whether your violation is “minor,” “serious,” or “very serious.” 

However, the exact process of investigating and charging violations hasn’t yet been established. Existing regulators and complaints bodies, such as the Canadian Transportation Agency, the Canadian Radio-television, and Telecommunications Commission, the Canadian Human Rights Commission, and the Federal Public Sector Labour Relations and Employment Board, are all required to set up a mechanism for referring accessibility-related complaints.

What do I have to do to comply with the ACA?

The ACA contains barely any specific regulations for accessibility standards. The only rules listed are very generic, like “removing barriers” to people with disabilities. That’s because the ACA was planned to allow the CASDO to develop the next phase of standards and regulations, but for the moment, there are very few guidelines on accessibility requirements. 

Despite this, the law requires companies to regularly submit reports on their organization’s accessibility standards. These include: 

Accessibility Plans. These are reports published “in consultation with people with disabilities”  describing company strategies for improving accessibility and meeting their legal duties. Companies have to publicly publish these plans and let the Government of Canada know when and where they are published, and update them every three years. 

Progress Reports. These are documents detailing the company's implementation of its Accessibility Plan. A timeframe for these reports still hasn’t been set. It is likely that the deadlines will not be codified until after accessibility standards for the ACA are drafted.    

Despite the lack of defined accessibility standards, there are already other Canadian accessibility laws, like the AODA, which are based on the Web Content Accessibility Guidelines (WCAG 2.0), so it’s likely that the ACA’s standards will follow their lead. 

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"My name is Tara, Director of Client Services at SellSide Media. As a marketing agency, our goal is to drive growth for our clients, and accessibility was never really discussed. At least until recently, as a revenue driver. But now that being compliant is as simple as adding a line of code we believe that our clients will benefit not only from avoiding litigation but..."
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"Hi, I'm Sisi and I'm 47 years old, and I've been blind since birth. I've been using technology for many many years now for almost any aspect of my life. Once you're heavily dependent on technology an inaccessible website with poor interaction with the screen reader can make things much more difficult. You know those colorful ads on the internet with beautiful women..."
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"Hi, my name is Neil, owner of a boutique Italian restaurant called Pozza. We are a boutique restaurant and as such, we have put a lot of effort into building a beautiful website to showcase our place, our food, and everything else. Problem is, this beautiful website got us sued, twice. Now, the first lawsuit was prior to accessiBe and to settle it, we asked our web..."
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"A lot of people really don't know what Parkinson's is, nor do they know that there's a large community that has to live with it every single day. My name is Amy, and I was diagnosed with Parkinson's disease twelve years ago. Before Parkinson's diagnosis, I was a content writer with high tech companies. I really loved it; I learned something new every day. Since my..."
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"Hi, my name is Joseph, and I suffer from quadriplegia. This means I'm paralyzed from my chest down. I basically can't move my fingers, I can only do certain movements with my wrists. I'm 27 years old, and I'm studying data science. I really love technology. I'm constantly on the web engaging with software, like most of us today. But when I visit a website that is not..."
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"My name is Itai, I'm a Project Manager here at Market Across. accessiBe has helped us in many ways. One of the challenges we face is providing our clients with websites that look and operate impeccably while maintaining accessibility and compliance, which can sometimes conflict. We started by doing the compliance work manually for each project, but that was a hell of..."
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