ADA lawsuits are surging - are you prepared?
litigation & regulatory heatAccessibility is now a legal flashpoint. ADA lawsuits are set to rise 20% in 2025, with eCommerce bearing the brunt. Meanwhile, the European Accessibility Act raises the stakes even higher—fines up to €500,000. For online retailers, accessibility has become a boardroom risk with direct impact on revenue and reputation.
lawsuits expected in 2025, a 20% increase YoY
Source: Usablenet
of surveyed businesses have already faced legal action
Source: accessiBe
of lawsuits in 2024 targeted online retailers
Source: Usablenet
“Regulation is no longer a distant threat—it’s here, it’s global, and it’s costly. Retailers that delay accessibility risk facing fines and lawsuits that could have been avoided with proactive compliance.”
Impact on eCommerce holiday season
Regulators and plaintiffs are watching closely. Checkout, cart, and payment flows are frequent lawsuit triggers—and they’re also where sales are won or lost. For brands, making accessibility a compliance priority isn’t just about avoiding courtrooms. It’s about protecting customer trust, capturing conversions, and keeping competitors from taking your share.
Behind this research
Our eCommerce trends survey, conducted in partnership with Qualtrics, non-profit leaders, and disability community organizations, gathered insights from over 300 eCommerce leaders, decision-makers, and members of the disability community. This collaboration ensures the research reflects both industry priorities and lived experiences.
