Make your Lightspeed store accessible with accessiBe
accessiBe’s accessibility app for Lightspeed helps merchants create a more inclusive shopping experience while supporting compliance efforts with global accessibility legislation, including the Americans with Disabilities Act (ADA) and the European Accessibility Act (EAA), in adherence to the Web Content Accessibility Guidelines (WCAG).
Designed for the realities of running an eCommerce business, the app installs without requiring code changes and works continuously in the background. accessiBe’s AI scans your Lightspeed store every 24 hours, identifying and remediating accessibility issues — with initial improvements typically visible in as little as 48 hours. Your store design stays intact while every visitor gains a better, more usable experience.
Install accessiBe’s accessibility app for Lightspeed here. You can also check out this installation guide for detailed assistance.
Web accessibility compliance, simplified for your store
Accessibility is no longer a niche concern for enterprise retailers. For merchants operating in the United States, the Americans with Disabilities Act (ADA) establishes that websites must be accessible to people with disabilities. Courts and the Department of Justice consistently reference the Web Content Accessibility Guidelines (WCAG) as the applicable standard for what that means in practice. For merchants selling into Europe, the European Accessibility Act sets out comparable requirements, with enforcement timelines now in effect across EU member states.
Lightspeed powers merchants in more than 100 countries — meaning many stores face overlapping obligations across multiple regulatory frameworks simultaneously. accessiBe’s app is built to support both U.S.- and EU-facing compliance efforts in one integrated solution.
Once installed, the app continuously audits your Lightspeed storefront for accessibility gaps, applying automated remediation to support screen reader compatibility and keyboard-only navigation — two of the most critical requirements under WCAG, and the areas most likely to affect shoppers who rely on assistive technologies.
Give every shopper a personalized experience
Alongside automated adjustments that run behind the scenes, accessiBe for Lightspeed adds an on-page accessibility interface that lets each visitor tailor how they experience your store. Shoppers with low vision can increase text size or heighten color contrast. Others can pause animations, enable a distraction-free reading mode, or adjust font spacing for easier comprehension. Users can also activate pre-configured accessibility profiles that address specific disability types in a single click.
The interface is session-based, meaning adjustments are applied only during an individual visitor’s session and never alter your store’s underlying design. It also comes with full brand customization options, so the experience feels like a natural extension of your storefront rather than an external addition.
Go deeper with manual testing and custom enhancements
eCommerce sites present accessibility challenges that automation alone can’t always fully address. Multi-step checkout flows, dynamic product filters, interactive inventory displays, promotional popups, and real-time cart updates all require additional attention to ensure they work reliably for users of assistive technologies.
For Lightspeed merchants with more complex storefronts, accessiBe offers Manual Testing & Custom Remediation (MTCR) — a hybrid approach that combines AI-driven automation with expert-led accessibility testing. Accessibility specialists manually review your store’s most critical user flows using assistive technologies, identifying gaps that require a more tailored response. Based on those findings, the app is fine-tuned with custom enhancements that target issues like semantic structure, focus indicators, skip links, and ARIA labeling.
The result is a higher level of accessibility coverage that reflects how real shoppers actually move through your store — from product discovery to checkout completion.
Learn more about Manual Testing & Custom Remediation (MTCR).
Accessibility and eCommerce: the revenue connection
The case for accessibility isn’t only about regulatory obligations. It’s also a business case that shows up directly in conversion data.
Research shows that the global average cart abandonment rate sits above 70%, with usability failures accounting for a significant portion of that loss. The same friction points that frustrate shoppers broadly — unlabeled form fields, inaccessible payment flows, unclear error handling — are also accessibility barriers that make checkout impossible for users who rely on screen readers or keyboard navigation. Nearly one in four retailers admit that assistive technologies don’t work properly on their checkout pages. For those shoppers, the result isn’t a delayed purchase. It’s a lost one.
More than 1.3 billion people worldwide live with some form of disability, and their combined spending power represents a market too large for growing retailers to ignore. In the United States alone, this community and their networks represent significant annual consumer activity. Across Europe, digital accessibility expectations are increasingly embedded in customer expectations, particularly for retailers operating across borders.
For Lightspeed merchants who have built their business around serving every customer well — across channels, markets, and device types — accessibility is a natural extension of that commitment. An accessible store isn’t just more inclusive. It’s also more usable, more trustworthy, and better positioned to convert.
Litigation support when you need it
Even merchants with active accessibility efforts can face legal claims. accessiBe’s litigation support offering provides dedicated case management, in-depth site review, and the documentation needed to demonstrate your accessibility commitment and ongoing remediation work. No accessiBe customer has ever lost a court case due to accessWidget failing to meet accessibility standards — a track record that reflects the company’s commitment to standing behind its customers.
Why accessiBe fits naturally into the Lightspeed ecosystem
Lightspeed merchants run lean, efficient operations that depend on tools working together without adding overhead. accessiBe is designed with that in mind. Installation is straightforward and doesn’t require development resources. Once live, the app runs automatically, maintaining accessibility as your catalog grows, your content updates, and your markets expand.
For merchants adding new product lines, entering new geographies, or scaling into additional sales channels, accessibility doesn’t need to be rebuilt from scratch with every update. accessiBe’s AI maintains continuous coverage, adapting as your store evolves.
That makes accessibility one more layer of your commerce infrastructure that simply works — quietly, reliably, and in sync with everything else you’re building.