Accessibility litigation has reached an inflection point. In 2025, more than 5,000 ADA-related website lawsuits were filed, making it one of the most active years on record for digital accessibility claims. What’s notable isn’t just the volume, but the range of organizations affected—from high-profile brands and enterprise companies to small and mid-sized businesses.
For many organizations, these claims arrive unexpectedly, even when accessibility efforts are already in place.
Demand letters and lawsuits are often generated based on limited automated scans or surface-level reviews, issued at scale and under tight timelines. As a result, businesses actively working to make their websites more accessible may still need to respond quickly and thoroughly.
That’s where accessiBe’s Litigation Support Package (LSP) comes in — designed to help businesses respond to accessibility-related claims with clear documentation, technical insight, and expert support that demonstrates ongoing accessibility efforts.
What is accessiBe’s Litigation Support Package?
accessiBe’s Litigation Support Package is designed to support businesses when accessibility-related legal claims arise. It provides end-to-end, structured assistance, helping organizations respond to demand letters or lawsuits with the technical insight, documentation, and expert guidance their teams need.
The litigation support package brings accessibility expertise directly into the claims process, supporting internal teams and legal counsel with clear documentation and technical insight.
accessiBe works closely with your team to review alleged claims and assess your website’s accessibility status. From there, we compile credible materials that reflect your ongoing accessibility efforts and alignment with the Web Content Accessibility Guidelines (WCAG)—the widely accepted technical guidelines used by courts and regulators when evaluating accessibility under the Americans with Disabilities Act (ADA).
Why accessibility claims happen—even when you’re taking action
Receiving a legal claim can be surprising, especially for organizations already investing in accessibility. But in today’s legal environment, taking action doesn’t always prevent demand letters or lawsuits.
Many claims are issued at scale based on automated scans or surface-level reviews that don’t reflect a website’s full accessibility context, recent updates, or ongoing remediation work.
In other cases, claims are triggered by timing—before accessibility efforts are fully visible or evaluated.
It’s also important to remember that anyone can file a claim, regardless of the progress already underway.
As a result, businesses of all sizes may need to respond quickly and clearly—even when they are actively working to make their websites more accessible.
That’s why having an end-to-end accessibility solution—one that supports both progress and response when claims arise—is so critical.
What’s included in accessiBe’s Litigation Support Package?
accessiBe’s Litigation Support Package includes a range of services designed to help businesses respond to accessibility-related claims with clarity and confidence. Each component is focused on providing practical, technically grounded support that legal teams and internal stakeholders can rely on throughout the claims process.
Violation claim analysis and response support
When a demand letter or lawsuit is received, accessiBe’s team reviews the alleged accessibility violations in detail. This includes analyzing the claims made, identifying the specific areas referenced, and providing a clear technical assessment that helps contextualize the allegations. The goal is to equip your team with accurate, WCAG-aligned insights that support a timely and informed response.
Accessibility audit and compliance overview
As part of the package, accessiBe conducts a focused accessibility audit of the website, reviewing core user flows against the Web Content Accessibility Guidelines (WCAG) Level AA. This audit helps establish a clear snapshot of the site’s accessibility status and highlights ongoing remediation efforts, providing valuable context for legal and internal review.
Website testing and supporting documentation
To substantiate accessibility efforts, accessiBe performs testing using industry-standard tools and methodologies. The resulting reports and screenshot are compiled into structured documentation that illustrates both current accessibility status and the steps being taken to address identified gaps.
Dedicated case support
Throughout the process, businesses are supported by a dedicated point of contact who helps coordinate information, timelines, and deliverables. This ensures clear communication and consistency as documentation is gathered, reviewed, and delivered.
ADA attorney consultation and monetary pledge (plan-dependent)
Eligible customers may receive consultation time with an experienced ADA attorney for U.S.-based claims, along with a monetary pledge if a lawsuit is lost, subject to eligibility and applicable terms:
- Attorney consultation
Eligible customers receive between 1 and 10 hours of consultationwith a top ADA attorney, depending on their subscription. This consultation is intended to provide strategic guidance alongside the technical documentation and accessibility analysis delivered through the litigation support package - Monetary pledge
Customers in applicable subscription plans are eligible for a monetary pledge ranging from $15,000 to $20,000, intended to support expenses associated with accessibility-related legal claims, as determined by subscription level and applicable terms
Who is eligible for accessiBe’s Litigation Support Package?
If you are a subscriber to the Growth, Scale, or Enterprise plan, you have access to accessiBe’s litigation support package when an accessibility-related claim arises.
All eligible customers receive core litigation support, with attorney consultation time and monetary support varying by plan:
- Growth plan subscribers receive litigation support along with a $15,000 monetary pledge.
- Scale plan subscribers receive the same support and pledge, plus up to one hour of ADA attorney consultation
- Enterprise plan subscribers receive the most extensive coverage, including a monetary pledge of up to $20,000 and up to 10 hours of ADA attorney consultation
Important note: Litigation support applies to accessibility-related legal claims only. ADA attorney consultation is available for U.S.-based claims, and all elements of the litigation support package are provided in accordance with accessiBe’s terms of service.
Press here to learn how to initiate the litigation support process.
Real-world impact: how accessiBe customers benefit from litigation support
So how does accessiBe’s litigation support actually work when accessibility claims arise? Three prominent cases from 2025 show how expert accessibility insight, clear documentation, and hands-on support help businesses respond with clarity under pressure:
Supporting a design agency facing client accessibility claims
When a design agency’s client received an ADA-related demand letter, the agency needed to move quickly and coordinate across teams. With litigation support in place, accessiBe reviewed the claim, assessed core website functionality, and delivered clear documentation reflecting existing accessibility efforts. This helped streamline communication between the agency, the client, and legal counsel, enabling a focused and timely response.
Helping a healthcare organization navigate an accessibility lawsuit
In another case, a healthcare organization faced an accessibility lawsuit despite ongoing accessibility work. Through the litigation support package, accessiBe provided hands-on guidance, detailed testing results, and structured documentation outlining the site’s accessibility status. This support helped the organization’s legal team respond with clarity, while internal teams remained focused on day-to-day operations.
Guiding a business owner through a demand letter response
In a third case, a business owner received an accessibility-related demand letter without an internal legal or accessibility team to rely on. accessiBe reviewed the claim, conducted focused accessibility testing, and delivered clear documentation outlining the website’s accessibility status and ongoing remediation efforts. This guidance gave the business owner the structure and confidence needed to respond without navigating the process alone.
Multi-layered support when it matters most
Accessibility-related claims often arrive with urgency and uncertainty—regardless of how proactive an organization has been. In those moments, having more than a single resource to rely on can make all the difference.
accessiBe’s litigation support package is designed to provide comprehensivesupport, combining accessibility expertise, technical analysis, documentation, and ongoing guidance in one structured approach. It helps businesses move forward with clarity—supporting informed responses while reinforcing long-term accessibility efforts.
Want to learn more about your Litigation Support Package? Press here to speak to an expert.
Frequently asked questions about accessiBe’s Litigation Support Package
Q1. What is accessiBe’s Litigation Support Package?
A1. The Litigation Support Package is designed to help businesses respond to accessibility-related legal claims by providing expert accessibility insight, structured documentation, and hands-on support. It focuses on technical analysis and credible materials that support informed responses when claims arise.
Q2. Does the Litigation Support Package provide legal advice or legal representation?
A2. No. accessiBe does not provide legal advice or act as legal counsel. The package is intended to support internal teams and legal counsel with accessibility expertise and documentation, not to replace an attorney or provide legal representation.
Q3. What types of claims does the Litigation Support Package apply to?
A3. The package applies to accessibility-related legal claims involving digital properties, such as websites. It is designed to support responses to demand letters or lawsuits that raise accessibility concerns under laws like the Americans with Disabilities Act (ADA).
Q4. What documentation is included as part of litigation support?
A4. Documentation may include accessibility audits, testing results, screenshots, accessibility overviews, and other materials that reflect a website’s accessibility status and ongoing remediation efforts. These materials are designed to help contextualize claims and support clear, informed responses.
Q5. Does the Litigation Support Package include fixing all accessibility issues?
A5. No. While accessiBe supports ongoing accessibility improvements, the Litigation Support Package itself focuses on analysis, documentation, and guidance. It does not guarantee that every accessibility issue—such as those related to third-party content, PDFs, videos, or embedded tools—will be fully remediated as part of the claims process.
Q6. Are legal fees, settlements, or court costs covered by the Litigation Support Package?
A6. No. accessiBe does not pay legal fees, settlement costs, or court-related expenses, and does not provide indemnification. The package is designed to support the response process with technical expertise and documentation.
Q7. Does accessiBe guarantee a specific legal outcome through litigation support?
A7. No. The Litigation Support Package does not guarantee outcomes or prevent lawsuits. It is designed to help businesses respond thoughtfully and confidently by providing accessibility insight, documentation, and structured support.
Q8. How do I initiate the Litigation Support Package if I receive a claim?
A8. If you receive an accessibility-related demand letter or lawsuit, you can contact accessiBe’s support team at [email protected] or via the chat on our website. Early communication helps ensure timely review, testing, and documentation preparation in line with applicable timelines.
