When comparing accessibility solutions, it’s often difficult to separate real customer experience from positioning and marketing language. That’s why independent, third-party review platforms play an important role in the evaluation process.
G2 is one of the most widely used sources for this kind of comparison.
Its ratings are based on verified customer reviews and scored across consistent satisfaction categories, making it easier to assess how platforms perform in real-world use.
According to G2’s publicly available data, accessiBe scores higher than Level Access across every core satisfaction category G2 measures.
While both platforms receive positive feedback overall, the data shows a clear and consistent difference in how customers rate their experience.
In this guide, we’ll walk through the key G2 categories one by one, explain what each score represents, and outline how to interpret the data clearly and objectively — without hype or unnecessary complexity.
Important note: All comparisons in this article are based exclusively on G2’s publicly available ratings and review counts. Any discussion of platform structure or accessibility approach is presented separately from G2 data to maintain accuracy and transparency.
Delivering on what teams expect – advantage accessiBe
One of the strongest indicators of customer satisfaction on G2 is whether a solution delivers on what teams expected when they selected it. This category reflects overall product fit and reliability once a platform is in place.
On G2, accessiBe earns a Meets Requirements score of 9.6, compared to Level Access’s 9.0. This suggests that customers more consistently feel accessiBe aligns with their accessibility needs and delivers the outcomes they were aiming to achieve.
This score reflects how consistently teams feel the solution delivers on its intended purpose, without introducing friction or falling short of expectations.
Ease of use without unnecessary complexity – advantage accessiBe
Ease of use reflects how intuitive a platform feels once teams begin managing accessibility on a day-to-day basis. This includes navigation, configuration, and how easily teams can work with the solution without ongoing technical assistance.
G2 reviewers rate accessiBe significantly higher than Level Access in this category, with an Ease of Use score of 9.7 compared to 8.2. The gap suggests that customers more frequently find accessiBe easier to work with over time.
For organizations without dedicated accessibility specialists, usability can have a direct impact on adoption and consistency. Higher scores here often indicate fewer internal bottlenecks and smoother day-to-day accessibility management.
Getting up and running smoothly – advantage accessiBe
Ease of setup captures customer experience during onboarding and initial configuration. It reflects how quickly teams can move from evaluation to implementation.
According to G2, accessiBe scores 9.6 for Ease of Setup, compared to Level Access’s 8.5. This difference suggests accessiBe users more consistently experience a straightforward setup process.
A smoother onboarding phase helps teams begin addressing accessibility needs sooner, without extended configuration cycles that can slow progress early on.
Simpler administration over time – advantage accessiBe
Ease of admin focuses on long-term manageability — how easily teams can maintain accessibility, monitor progress, and handle ongoing responsibilities as websites evolve.
On G2, accessiBe earns an Ease of Admin rating of 9.5, compared to Level Access’s 8.3.
This indicates that customers more frequently find accessiBe easier to manage as part of their ongoing operations.
As accessibility becomes an ongoing responsibility rather than a one-time project, administrative simplicity plays a meaningful role in sustainability.
A reliable partner over time – advantage accessiBe
This category reflects how customers feel about the overall business relationship with a vendor, including communication, reliability, and ease of collaboration over time.
According to G2, accessiBe scores higher here as well, with a rating of 9.6 compared to Level Access’s 9.2.
The data suggests accessiBe customers more consistently view the company as a dependable long-term partner.
Scores in this category are shaped by ongoing interactions rather than one-time touchpoints, often reflecting consistency in communication and support as accessibility needs evolve.
Confidence in product direction – advantage accessiBe
Product direction reflects how confident customers feel about where a platform is headed. It captures whether users believe the product continues to evolve in ways that align with their needs.
On G2, accessiBe earns a Product Direction score of 9.2, compared to Level Access’s 8.9. While forward-looking by nature, this category offers insight into customer confidence in ongoing development and innovation.
For teams planning long-term accessibility strategies, product direction can be an important signal alongside current performance.
Quality of support – advantage accessiBe
Quality of support reflects how customers rate their interactions with a vendor’s support team, including responsiveness and overall helpfulness.
G2 data shows accessiBe scoring 9.5 in this category, compared to Level Access’s 9.2.
Both platforms receive positive feedback, but accessiBe holds the lead based on customer-reported support experiences.
Going beyond G2 reviews: why choose accessiBe
While G2 ratings provide a valuable snapshot of customer experience, many teams look beyond review scores when making a final decision. Once the data is clear, the next step is evaluating how an accessibility platform supports accessibility over time.
accessiBe is built as an end-to-end accessibility solution that brings together automation, developer tools, and expert services.
These components work together to help organizations support accessibility and their compliance efforts as websites, content, and requirements evolve.
An end-to-end solution designed to support accessibility over time
AI-powered accessibility automation
Quick and simple to install, accessWidget audits websites for accessibility issues and applies AI-powered remediation, fixing issues in as little as 48 hours. It supports compatibility with assistive technologies such as screen readers and enables keyboard-only navigation — core accessibility tenets. Visitors can also access an interface that allows them to adjust UI elements to better fit their individual needs.
For unique or highly customized websites, accessWidget can be enhanced through manual inspection and targeted customization, allowing its AI to better support critical user journeys such as navigation, forms, and transactional flows.
Developer-focused accessibility tools
With accessFlow, accessiBe’s accessibility management platform for developers, teams can address accessibility directly within their development workflows. accessFlow surfaces code-level accessibility issues and provides structured, actionable guidance for remediation. Its SDK supports accessibility testing throughout the development lifecycle, while MCP support enables developers to identify and resolve issues directly within their IDE.
Expert accessibility services
accessiBe offers expert-led services including manual audits, PDF and file remediation, VPAT support, and user testing conducted by people with disabilities. These services help organizations address accessibility needs that extend beyond automation and support deeper remediation and long-term accessibility governance.
Litigation support when it matters most
When accessibility-related legal action arises, accessiBe provides a dedicated Litigation Support Package designed to support teams once a claim is filed. This includes guidance through the legal process, documentation demonstrating ongoing accessibility efforts, and hands-on support tailored to the situation, backed by a $15k+ pledge.
If you’re looking for an accessibility solution that integrates directly into enterprise workstacks, aligns with established development and governance processes, adheres to strict security and operational standards, and provides additional support when it matters most, accessiBe is uniquely designed to support accessibility - end to end.
